Frequently Asked Questions

Want to know more our Frozen Flame Shop?

Where are your candles made?

All of our candles are handcrafted in Atlanta, Georgia.

Where do you source your beeswax?

We source our high-quality beeswax from reputable suppliers who prioritize purity and sustainability.

Is your beeswax ethically and sustainably sourced?

Yes! We ensure that our beeswax comes from suppliers who follow ethical and sustainable beekeeping practices, protecting bee populations while maintaining high-quality standards.

What is your commitment to environmental sustainability?

We focus on eco-friendly practices, including:

• Using 100% beeswax, which burns cleaner than paraffin.

• Using recyclable and reusable containers.

• Avoiding artificial additives or harmful chemicals.

Do you use any artificial fragrances or dyes in your candles?

No, we do not use artificial dyes. Our candles are naturally colored by the beeswax. We use high-quality fragrance oils, which are free of parabens and phthalates.

Are your candles vegan-friendly?

While our candles do not contain animal fats, they are made from beeswax, which is a natural byproduct of bees. If you are looking for a fully vegan option, beeswax may not be suitable.

Do you offer wholesale or bulk discounts?

Yes! We offer wholesale pricing for bulk orders. If you’re interested in stocking our candles, please reach out to us via email.

How can I contact customer service?

You can reach us via:

• Email: Alex@frozenflameshop.com

• Instagram: @frozenflameshop

• Website: www.frozenflameshop.com

Do you have a physical store?

Not yet, but we are exploring options for a storefront or warehouse space in the future! Currently, we operate online and at select local events.

Do you offer workshops or classes on candle making?

We are working on launching candle-making workshops in the future. Stay tuned for updates!

What are your company’s values?

At Frozen Flame, we believe in:

• Quality craftsmanship: Every candle is made with care.

• Sustainability: Using eco-friendly materials and responsible sourcing.

• Customer satisfaction: Ensuring a great experience with every purchase.

How can I stay updated on new products and promotions?

You can stay informed by:

• Subscribing to our newsletter on our website.