Shipping and Returns

 

SHIPPING (U.S., Canada, and Worldwide)

We ship via USPS for U.S. and Canada orders, and through international carriers for worldwide orders. Please be aware of the current global shipping situation, which may cause slight delays. You will receive an email containing your tracking number once your package has shipped.

International Shipping:
For worldwide orders, please be aware that delivery times can vary depending on your location and customs regulations. Delivery times may take anywhere from 7–21 business days. Please note that we are not responsible for any customs fees, duties, or taxes that may be incurred during international shipping. The recipient is responsible for these additional charges.

Address Accuracy:
Please double-check your shipping address carefully, as we are not responsible for packages sent to incorrect, closed, or undeliverable addresses. If your package is undeliverable due to an incorrect address or business closure, and is returned to sender, we are not responsible for any shipping fees or charges. We are happy to ship your package to a different address, but you will be asked to cover the reshipping costs.

Transit Delays:
We are not responsible for delays in transit once the package leaves our studio. We do not control transit times or what happens during shipping. Should your package be delayed, lost, or arrive damaged, you will need to file a claim with the carrier.

Returned to Sender:
Any "returned to sender" packages due to incorrect addresses, business closures, or undeliverable addresses are the customer’s responsibility to cover any additional shipping fees for reshipping.

Once your package leaves our studio, it is no longer our responsibility.

RETURNS/REFUNDS

ALL SALES ARE FINAL. We do not offer refunds or accept returns.

Damaged or Lost Packages:
If your package is lost or damaged during transit, please file a claim directly with the shipping carrier, as we have no control over what happens once the package has been shipped.

Frequently asked questions

Find answers to common questions below

  • All of our candles are handcrafted in Atlanta, Georgia.

  • We source our high-quality beeswax from reputable suppliers who prioritize purity and sustainability.

  • Yes! We ensure that our beeswax comes from suppliers who follow ethical and sustainable beekeeping practices, protecting bee populations while maintaining high-quality standards.

  • We focus on eco-friendly practices, including:

    • Using 100% beeswax, which burns cleaner than paraffin.

    • Using recyclable and reusable containers.

    • Avoiding artificial additives or harmful chemicals.

  • No, we do not use artificial dyes. Our candles are naturally colored by the beeswax. We use high-quality fragrance oils, which are free of parabens and phthalates.

  • While our candles do not contain animal fats, they are made from beeswax, which is a natural byproduct of bees. If you are looking for a fully vegan option, beeswax may not be suitable.

  • Yes! We offer wholesale pricing for bulk orders. If you’re interested in stocking our candles, please reach out to us via email.

  • You can reach us via:

    • Email: Alex@frozenflameshop.com

    • Instagram: @frozenflameshop

    • Website: www.frozenflameshop.com

  • Not yet, but we are exploring options for a storefront or warehouse space in the future! Currently, we operate online and at select local events.

  • We are working on launching candle-making workshops in the future. Stay tuned for updates!

  • At Frozen Flame, we believe in:

    • Quality craftsmanship: Every candle is made with care.

    • Sustainability: Using eco-friendly materials and responsible sourcing.

    • Customer satisfaction: Ensuring a great experience with every purchase.

  • You can stay informed by:

    • Subscribing to our newsletter on our website.